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Major Upgrades

🔎 Smarter Answer Retrieval

• Improved hybrid search and reranking helps the chatbot deliver faster and more accurate responses from your training sources

🔐 New Authentication System

• A more secure and scalable login foundation to support future platform enhancements and integrations

📂 Improved File Training Process

• Now validates UTF-8 file encoding and skips invalid files to prevent training errors before they happen

Quality of Life Improvements

📣 Custom Escalation Messages

• Personalize the escalation experience with messages that match your brand tone and support workflows

User Experience Enhancements

💬 Chatbot UI Customization

• Match your chatbot to your brand with new appearance options for the widget size, position, style and effect

Bug Fixes

📥 Training Status & Notifications Fixed

• Addressed the incorrect "webpage limit" alerts or emails

🌐 Valid URL Enforcement

• Training only accepts valid website URLs, helping avoid misconfigured or broken data sources

📄 Trained File Display Consistency

• Files now stay visible in the list after reloading the page

🔔 Notification Access Restored

• Accounts in grace period correctly receive training and system notifications

Major Upgrades

📤 Export Chat History

• Download full conversation logs including the contacts via Escalation and Contact Collection Prompt

🔔 Upgraded Notification System

• With Progressive Web App (PWA), now Kotae can send in-app, and web-push notifications to keep you informed when training is completed or an Escalation is raised

🔎 Enhanced Platform Search

• Faster and more accurate search across all platform content including all training sources

Quality of Life Improvements

🕓 Timezone Support in History

• Timestamps in chat history now match the user's local timezone.

🔁 Retrain URL Status Check

• Ensures URLs are valid and display detected root cause of error to avoid repetitive errors when retrain the URLs

🧠 Prompt & Keyword Fixes

• Updated logic for keyword and dynamic prompt handling.

🔧 System Alignment & Code Cleanup

• Internal refactoring and environment sync for long-term stability.

User Experience Enhancements

🎨 Custom Conversation Style Prompt Saved

• Style prompts now persist when switching conversation modes.

🔐 Clearer Reset Password Error

• More informative messaging when reset attempts fail.

🔔 Toast Notifications Fixed

• Notifications now display correctly, consistent and only once.

🍎 Unified Icon and Styling

• Consistent styling across Appearance, Escalation pages, and App favicon.

Bug Fixes

🕵️ Redirect Detection Improved

• More accurate handling of redirects in scraping.

⏱ Timeout Handling Improved

• More reliable error capture on timeout events.

🎙️ Voice-to-Text Bug Fixed

• Resolved input issues affecting voice dictation.

🔑 Test UI Token Issue Fixed

• Fixed "missing token" bug during test UI connections.

🔁 History Redirection Bug Fixed

• Fixed broken redirects within chat history navigation.

Major Upgrades

🧠 AI-Generated Custom Responses

• Provide the custom question and Kotae will draft the answer for you. Review, tweak, and publish without starting from scratch.

🗣️ Conversational Styling

• Customize the tone of your bot’s replies with predefined conversational styles, or write your own.

🔎 Searchable Training Materials

• A new search bar lets you instantly find entries across Website, Files, Custom Responses, and Keywords training.

📥 Export Contact Collected

• Easily download contact information captured during pre-chat lead collection.

Quality of Life Improvements

⚡ Scraping Speed Boost

• Upgraded data pipeline for quicker knowledge base refreshes and improved context matching in responses.

📄 Detailed Training Errors

• Display detailed reasons for failed training sessions to quickly identify and fix root causes.

🧷 LangGraph Integration

• Initial integration with LangGraph enhances multi-step dialogue flows and conversation memory.

📧 Dedicated Support Email for Escalations

• Assign a separate support email to receive summaries immediately after a conversation ends.

🔢 LaTeX Support

• Display equations and scientific notation using LaTeX formatting. Great for educational, or technical support bots that need to show formulas or math expressions.

User Experience Enhancements

✏️ Custom Pre-Chat Prompt

• Tailor the message shown before collecting contact info to suit your business tone of voice and goal.

🗂️ Full File Name Visibility

• Uploaded file names now display in full under the Trained Files list.

🔁 Auto-Scroll Restored

• Chat window now automatically scrolls as new messages appear, just like your chat applications.

📘 Facebook Integration Improvements

• Prevented linking a single Facebook page to multiple bots. Also improved webhook security and interface logic to hide Messenger on Sidebar if not integrated

Bug Fixes

🗃 Miscellaneous UI Fixes

• Improved space display, save behavior, and resolved duplicate site display issue.

Major Upgrades

🔐 Password-Protected Chatbot

• Lock down your bot with a login prompt so only authorized users can start a conversation. This is available for all plans from Starter to Pro+Voice. Ensuring that your data is secure is our #1 priority.

🧠 AI Enhancements

• Faster data-processing pipelines and smarter context retrieval to reduce lag on large datasets, ensuring your website visitors get coherent answers in real-time, like a conversation with one of your reps.

🤔 Clarifying Follow-Ups

• Your bot will now detect ambiguous queries and ask a quick follow-up question, rather than jumping to a potentially wrong conclusion.

🚫 URL Exclusion in Training

• Prevent specific URLs from being ingested into your knowledge base.

🌐 Multi-Domain Training for Enterprise Plan

• Train a single chatbot across up to three distinct domains. This is ideal for conglomerates or franchise networks that need one assistant, while covering many brands.

Quality of Life Improvements

✉️ Email Updates

• Refreshed automated email for mobile-friendly layouts.

⚡ Spot Website Training for Enterprise Plan

• Instantly fine-tune your bot on the latest page or section. Great for rolling out time-sensitive promotions or localized info without retraining the whole website.

📈 Infra Scaling to 200K Queries/Month for Enterprise Plan

• Accommodates up to 200,000 monthly queries for Enterprise customers to flexibly handle high-volume needs, with no additional client-side configuration required.

User Experience Enhancements

🖼 Training, Customizing and Testing can now all be done in one window

• Persistent Test Panel: Conversations carry over between the Training and Appearance pages, and a “Reset” button lets you clear the test chat instantly.
• Isolation Controls: Testing chats are completely separated from real customer interactions. No chat history is recorded on either the Test or Appearance pages.

Bug Fixes

📶 Facebook Messenger Connection Lag

• Resolved time lag experienced when connecting or disconnecting from Kotae.

🏷️ Tag Errors

• If adding, editing, or removing a tag fails, you’ll now see a clear error message explaining what went wrong.

🧹 Churned User State Cleanup

• When a user churns, they’re now moved smoothly into the “Closed” stage without any hiccups.

Major Upgrades

🧙 Lead Contact Collection

• You can now enable contact collection before a conversation begins to streamline your lead capture flow. Choose whether to require contact details before chat starts or keep things completely friction-free.

🧠 Time-Aware Chatbot Responses

• Perfect for answering questions about your working hours, like “What time do you open today?”

📁 Import your FAQs via CSV Uploads

• You can now upload your FAQs as CSV files. This is ideal for teams who want to quickly import FAQs or internal knowledge bases.

📊 AI Model Upgrade

• Now powered by a more advanced model. Expect sharper reasoning, quicker responses, and boosted efficiency.
  

Quality of Life Improvements

🗂 Delete-All for Training

• Instantly delete all uploaded training files. Perfect when your bot needs a fresh start.

📬 Smarter Billing, Fewer Surprises

• We've made it easier to stay on top of your subscription:
• Subscription change previews
• Email reminders & clearer Free Trial banner

User Experience Enhancements

🎙 Voice Chat Visualizer

• For Pro+Voice plans, your chatbot now speaks with a waveform-style visualizer, giving dynamic feedback during voice interactions.

Bug Fixes

🔧 WordPress Plugin Config Fix

• Addressed a configuration issue discovered on June 2nd that caused unexpected behavior in the WordPress plugin. If this affected you, please download and reinstall the plugin to apply the fix, then it's back to smooth sailing!

Minor Improvements

🧩 Prompt Customization for Enterprise Plans

• You can now tailor prompts, making your chatbot feel even more on-brand.

📧 Refreshed Email Templates

• Our updated email design ensures better clarity and consistency. A small touch, but a big difference.

💾 Unsaved Changes Warning

• No more lost edits—get notified before closing unsaved dialogs.

Bug Fixes

🧠 Custom Response Priority Fix

• Resolved an issue where the bot struggled to answer even when relevant FAQs were present.

🧽 Clean Slate Memory

• Fixed a bug where deleted data was sometimes still present in responses. Now, when you delete, it’s really gone.

🌍 Escalation Language Tweak

• Improved language handling in escalation flows for smoother handovers.

🔄 Redirect + Custom Response = Fix

• Previously, Custom Responses didn’t always load correctly after a page redirect. That’s now resolved.

🔗 Link Styling Restored

• Links inside chatbot messages are now underlined and clearly clickable, as they should be.

Major Features

🌐 Language Settings

• Choose your chatbot’s default language: English or Japanese. Offer localized experiences to our Enterprise users in Japan, while continuing to serve our global audience.

🕒 Timezone Settings

• Configure timezone preferences to ensure conversation history is accurate and aligned with your local time.
  

Minor Improvements

📎 File Attachments During Escalation

• Your chatbot can now receive file attachments during escalations, enabling more informed and effective responses—reducing back-and-forth between your team and website visitors.
  

Bug Fixes

🧠 Smarter Prompt Handling

• Polished chatbot responses with improved Markdown rendering.

🐞 Training Improvements

• Improved website training process
• Resolved an issue where file training status was not updating
• Handled non-existent URLs during training
  
  

Major Features

🎙 Voice-to-Text Support

• Your chatbot can now convert voice input into text in real time. This feature boosts accessibility and provides a smoother experience for voice-first users.

📊 Keyword Management & Click-Through Analytics

• Easily manage chatbot keywords and track their performance with built-in CTR (click-through rate) analytics. Now you can optimize responses based on actual user engagement.
  

Minor Improvements

🛠 Redesigned Custom Answer Page

• We’ve refreshed the UI of the Custom Response page, which now allows you to preset up to 5 custom questions displayed beneath the welcome message. This helps guide visitors to ask what matters most to you!

📩 Escalation Email Count Notifications

• You’ll now see a count of escalation emails, along with helpful notifications to keep you in the loop when users need human help.
  

Bug Fixes

📅 Chat History Discovery

• History now grouped by date
• Corrected link formatting in History

🐞 Improved Navigation Experience

• Improved onboarding experience for new website owners with an empty state
• Updated sidebar navigation
• Fixed 404 error handling
• Added a new loading icon when switching pages
• Fixed broken UI during escalation flows

Major Features

👍 Thumbs Up/Down Feedback

• Users can now give feedback on chatbot responses with a simple thumbs up or down. This makes it easier to track performance and continuously improve conversations.

📞 Conversation Escalation

• Let website visitors escalate conversations to a our user with a notification via email. This feature helps improve customer satisfaction, especially when the chatbot can’t provide a relevant response.

📊 Analytics Page

• Overhauled the Analytics dashboard to give you clearer insights, better filtering, and improved visibility into your chatbot’s performance. Now with time-sensitive escalated conversations prioritized at the top.
  

Bug Fixes

🐞 General improvements and fixes

• Updated email headers and sign-offs
• Resolved issues with file training updates
• Fixed display problems on Android
• Improved language detection during escalation

Major Upgrades

👻 Predefined Questions After Welcome Prompt

• No need to go hunting for answers like a ghost in the night! You can now select predefined questions from the custom answers section that appears right after the welcome prompt, allowing your users to get the info they need fast
  

🕸 Analytics Page for Insightful Data

• Peeking under the data cobwebs? We’ve got you covered! Our updated analytics page gives you a clear snapshot of the key metrics that matter. You can now track:
• total number of conversations - a great way to measure customer interactions
• total number of users engaging - allowing you to gauge your support’s reach and effectiveness
• user distribution by country - a geographical perspective on where your audience is coming from
• This data is invaluable for tailoring your chatbot’s responses, content, and even product offerings. Whether you're targeting new markets or optimizing existing ones, these insights provide the much-needed data-driven foundation for better business decisions.

Minor Features

⚡️ Upload Multiple Files for Training

• No need to wait till the witching hour—train your chatbot faster with support for uploading multiple files at once.

🧹 Delete Chat History

• You can now easily delete old chats and keep things fresh and relevant.

💬 Configurable Chatbot Text

• Added even more options to customize your chatbot’s user interface text, helping you tailor it to fit your spooky (or not-so-spooky) brand vibe!

User-Interface Enhancements

👀 Markdown Format in Chatbot Messages:

• Added support for markdown formatting in messages, making responses not just readable, but frightfully easy on the eyes!