Setting up Kotae in Minutes

A straightforward and easy to follow guide for setting up Kotae for your business

Why Choose Kotae?

We hear you and the growing business demand to efficiently handle high volumes of inquiries, lead qualification, and post sales engagement. Current AI chatbot solutions in the market are either too complex or mismatched with limited customizability offered at a high end price.

If you’ve been searching for the right chatbot, look no further, you called and we answered - Kotae, which means “answer” in Japanese is built with small businesses in mind. It automates customer interactions, streamlines inquiries, and enhances efficiency—all with an easy setup aligned with your business goals that works effortlessly with your brand, driven by your own content at your own terms.

Why You'll Love Kotae:

• Driven by Your Data: Automate responses with your content, training files, and FAQs that can override AI
• Controlled by You: Prioritize company-specific responses and customize its appearance
• Quick, Easy Setup: Set it up in 5 minutes, no coding required, with support for 80+ languages, anyone can set it up from anywhere

Getting Started

First set up an account then after confirmation, access the dashboard with your credentials to begin customizing and training Kotae

Here, you will also find your user profile to set or change your password and billing details.

Dashboard - where you can customize, train and generate the chatbot code.

Step 1: Customizing Kotae’s Tailor Kotae’s appearance to align with your brand and you will be able to set these in the Dashboard as well as:

1. Give the chatbot a special name
2. Customize the theme color
3. Add your company Logo
• Image size limit: 1MB
• Supported formats: (png, jpg, jpeg)
4. Label the pop up bubble
• invite visitors to chat
• limited to 35 characters inc. spaces
5. Welcome visitors with a personalized message
6. Choose your Website Category
• Choose which category closely matches the chatbot’s intended use to help provide more context
7. Add the Escalation Contact Information
• This information helps ensure unresolved interactions will be redirected to the provided email address, phone number or URL for further support or assistance

Step 2 : Training Kotae

Setting up and managing the data that helps your chatbot understand your business further. You can train the chatbot by scraping your own content in 2 ways (below), optionally for even better results, apply both ways!

1. (Step 2.1) using website content with your website URL
2. (Step 2.2) uploading data files manually
• File size limit (100 MB)
• Supported formats: (pdf, txt, docx, json, csv)

Once data is trained you will get an email notification that it is ready, optionally you can also delete this data

Step 3: Embedding the code on your website

Once the chatbot has been trained with your company’s data, a code will be generated to be copied to your website to start having the AI chatbot live on your webpages.

Watch this space as we share more information on the upcoming blogs

Discover Kotae’s impact on your business today—both in internal operations and front-facing customer interactions. With an easy, seamless setup that takes just minutes, just like our satisfied clients.

With you in complete control over data accuracy, content and appearance aligning with the values important to you, each interaction with Kotae is your company’s success reflection.