Release Notes

Major Upgrades

👻 Predefined Questions After Welcome Prompt

• No need to go hunting for answers like a ghost in the night! You can now select predefined questions from the custom answers section that appears right after the welcome prompt, allowing your users to get the info they need fast
  

🕸 Analytics Page for Insightful Data

• Peeking under the data cobwebs? We’ve got you covered! Our updated analytics page gives you a clear snapshot of the key metrics that matter. You can now track:
• total number of conversations - a great way to measure customer interactions
• total number of users engaging - allowing you to gauge your support’s reach and effectiveness
• user distribution by country - a geographical perspective on where your audience is coming from
• This data is invaluable for tailoring your chatbot’s responses, content, and even product offerings. Whether you're targeting new markets or optimizing existing ones, these insights provide the much-needed data-driven foundation for better business decisions.

Minor Features

⚡️ Upload Multiple Files for Training

• No need to wait till the witching hour—train your chatbot faster with support for uploading multiple files at once.

🧹 Delete Chat History

• You can now easily delete old chats and keep things fresh and relevant.

💬 Configurable Chatbot Text

• Added even more options to customize your chatbot’s user interface text, helping you tailor it to fit your spooky (or not-so-spooky) brand vibe!

User-Interface Enhancements

👀 Markdown Format in Chatbot Messages:

• Added support for markdown formatting in messages, making responses not just readable, but frightfully easy on the eyes!

Enhancements

📄  Switch Seamlessly between Kotae & Other Browser Tabs

• Maintain your conversations in Kotae effortlessly as you navigate between open tabs in your browser – Keep track of the conversations, no matter where you click

📊 Enhanced Data Extraction Feature 

• Optimized extraction for scraping data from large-scale websites enabling quicker setup – have your chatbot up and running in a jiffy!

New Feature

# Custom Tag Feature

• Easily organize and categorize your customers’ chat history with helpful tags

💼 Custom Limitations for Enterprise Users

• Enterprise users, we heard you! You now have more control over setting usage limits

Minor Tweaks and Updates

📱 Responsive Sidebar

• The left-side menu now auto-collapses on smaller screens - wider accessibility across devices 

🌐 Multi-language support for headers in CSV (comma-separated value files)

• No language barriers here - Seamless data handling for users from any location, enhancing global reach!

Performance Optimizations

🏋️‍♀️ Streamlined Sites & Scraping

• We have made improvements applied to heavy websites - faster and leaner!
• Rolled out a new scraping approach to support different kinds of Client-Side Rendering (CSR) websites – efficiently gets the job done! 💪

⏰ Shortened Load Time

• Quicker page loads and improved caching for snappy downloads - Kaizen mindset 🧘

New Feature

📤  History Exporting and Filter

• Export conversations with Kotae as Excel files, with localization for multiple languages including Japanese – Filter and export only what you need!

Leveled Up Security

✅ Reliable Authentication

• Authentication Resolved for Custom Answer Creation and Updates  - Spot on answers every time! 🎯

Features

🤖 AI Upgrades 

• We’ve cleaned up Kotae’s responses — to do away with unnecessary service names or markdowns. Just clear and instant answers!

🌍 Localization 

• We’ve polished up the platform and email templates to support 3 languages across platforms for a seamless trilingual interaction including Japanese.

Changes 

🔒 Security Boosts

• Our development pipeline is now ninja-level secure, with proprietary files archived away. Plus, we’ve tightened up security on input validation and tweaked the upload and downloading process

⚡ Performance Power-Up

• We’ve turbocharged the scraping speed and optimized memory handling for PDF-heavy websites - no more lagging 💨

🛠️ Infrastructure Tweaks

• Say bye to repetitive answers and welcome fresh training data for sharper bots, a new look for history pages, and a more user-friendly dashboard!

Features 

🚀 AI Upgrades

• Kotae has been upgraded to a more advanced AI model to provide faster and more accurate responses, with continued support in multiple languages.

🌍 Localization

• In addition to English and Japanese, Vietnamese localization has been added to cater to the growing number of enterprising users in Vietnam, with further enhancements to customer communications planned for the next release.

Changes  

🆙 Performance Optimization

• Significant improvements were made to the training process, reducing the time required from up to an hour in some cases to minutes by streamlining settings and optimizing the URLs.

⚒️ Infrastructure Improvements

• Stability during training has been enhanced for concurrent training processes.

🔑 Security Enhancements

• Additional security measures have been implemented as part of our proactive safeguarding protocol.