Major Upgrades

🛠 Add-ons

• Users can buy recurring file limits, URL limits, and White-label services.

🧹 Bulk Data Management & Export

• Delete and export chat history in bulk or individually.
• Export filtered results from Chat History and Collected Contacts.

📁 Training Enhancements

• Improved training file process using LLM OCR for better data extraction.

Quality of Life Improvements

🎨 Chat & UI Improvements

• Improved the text input box in the Chat Bar for faster messaging.
• Standardized UI for Model Context Protocol (MCP) page.
• Export existing charts from the Dashboard.

🌐 Localization & Security

• Conversation summaries aligns with language setting.
• Password for password-protected chatbots saved temporarily for repeated usage.

🐞 Miscellaneous bug fixes

Major Upgrades

🧹 Bulk Data Management

• Delete or export history in bulk, by selection or individually.

🎨 Chat Customization Enhancements

• Visitors can now type directly into the Chat Bar, making it quicker to begin a chat.
• Greet your visitors visually and guiding them to a relevant page or promotion with a Welcome Image.

📊 Dashboard Chart Export

• Export dashboard analytics to share insights, track growth, or integrate into team reports.

🔔 Role-Based Notifications

• Receive updates tailored to your role in Organization, ensuring everyone gets relevant information while keeping admin alerts focused.

Quality of Life Improvements

📁 Smarter Data Organization

• Sort trained files and websites by date, training status, or name.

🐞 Miscellaneous bug fixes

Major Upgrades

👥 Organization Management with Multi-Users in One Account

• Organizations can now manage multiple users within a single account with role-based permission system and new onboarding via invitation.
• Consolidated setting options into a single hub under Organization settings.

📊 API Access

• AppSumo Tier 2 and Tier 3 users get full access to API management.

💬 Chat and Voice Enhancements

• Website visitors can now select their preferred language for Realtime Voice Chat.
• Disconnected chat sessions will automatically reconnect when users return.

Quality of Life Improvements

📝 Translated Summary

• Conversation summaries are automatically translated based on language settings

User Experience Enhancements

🎨 Personalization Enhancements

• User name is displayed in the sidebar for improved personalization, especially in case of an Organization with multiple users

🐞 Miscellaneous bug fixes

Major Upgrades

📊 Improved Training Management

• Webpages in the Training tab are now sorted by status, making it much easier to spot and fix failed training data.

🔗 Third-Party Services Integration (MCP) Progress

• Model Context Protocol (MCP) Server Management now features a refined initial layout and improved stability, enabling seamless integrations with external services such as CRMs, ticketing systems, or inventory databases for real-time responses.

📄 Scraping Enhancements for Public Google Docs

• Improved crawler logic ensures reliable training on public Google Docs, letting you train directly from a public link instead of manual copy-paste.

Quality of Life Improvements

📱 Enhanced Mobile Experience

• The platform is more mobile-friendly and optimized for Progressive Web App (PWA) usage, making it easier to manage and monitor your chatbot on the go.

🧭 New Sidebar Layout

• The sidebar menu has been re-categorized for a cleaner, more intuitive navigation experience.

User Experience Enhancements

📜 History & Notifications Fixes

• Past conversations now reliably appear in conversation history.Instant notifications when website training fails, enabling faster action. Plus existing notifications on website/file training status and escalations

🤖 Smarter Chatbot Responses

• Greater adherence to Custom Responses and Keyword data to produce accurate response honoring business owners' manual input in both text and voice modules

🐞 Miscellaneous bug fixes

Major Upgrades

🌐 Multi-domain Full Site Training & Single URL Spot Training

• Train one chatbot across multiple domains, or fine-tune it instantly on a single URL. Perfect for businesses managing several sites or regularly updating new pages.

🔗 MCP (Model Context Protocol) Management (Beta)

• Connect your chatbot with third-party services through MCP, opening new possibilities for integrations and automated workflows.

Quality of Life Improvements

🌍 Accurate Location Detection

• User analytics is now provided at city level, enabling more precise location-based support like routing users to the right regional team, or serving localized content.

User Experience Enhancements

🔑 Google Login & Authentication Fixes

• Improved password validation for a smoother, more reliable sign-in experience.

🐞 Miscellaneous bug fixes

Major Upgrades

💡 Improved Escalation Suggestions

• The chatbot now able to proactively recommend end user to escalate conversation to human when the question is outside of the training scope, instead of guessing; making handoffs smoother for complex or sensitive conversations.

💳 New Pricing Plan

• Updated our pricing options. For more detail, read here.

Quality of Life Improvements

📤 More Detailed Contact Exports

• Exports of contact details include creation date and a conversation summary for lead tracking and CRM syncing.

📧 Informative Onboarding Email Series

• New onboarding emails provide tips, tutorials, and best practices to help trial users get value faster.

User Experience Enhancements

🔑 Authentication & Session Management Updates

• Addressed login and session refresh issues, marketing partner redirections, and API key permission handling.

🐞 Miscellaneous bug fixes

Major Upgrades

🔐 New Authentication System

• A more secure and scalable login foundation to support future platform enhancements and integrations

📂 Improved File Training Process

• Now validates UTF-8 file encoding and skips invalid files to prevent training errors before they happen

Quality of Life Improvements

📣 Custom Escalation Messages

• Personalize the escalation experience with messages that match your brand tone and support workflows

User Experience Enhancements

💬 Chatbot UI Customization

• Match your chatbot to your brand with new appearance options for the widget size, position, style and effect

🐞 Miscellaneous bug fixes

Major Upgrades

📤 Export Chat History

• Download full conversation logs including the contacts via Escalation and Contact Collection Prompt

🔔 Upgraded Notification System

• With Progressive Web App (PWA), now Kotae can send in-app, and web-push notifications to keep you informed when training is completed or an Escalation is raised

🔎 Enhanced Platform Search

• Faster and more accurate search across all platform content including all training sources

Quality of Life Improvements

🕓 Timezone Support in History

• Timestamps in chat history now match the user's local timezone.

🔁 Retrain URL Status Check

• Ensures URLs are valid and display detected root cause of error to avoid repetitive errors when retrain the URLs

🧠 Prompt & Keyword Fixes

• Updated logic for keyword and dynamic prompt handling.

🔧 System Alignment & Code Cleanup

• Internal refactoring and environment sync for long-term stability.

User Experience Enhancements

🎨 Custom Conversation Style Prompt Saved

• Style prompts now persist when switching conversation modes.

🔐 Clearer Reset Password Error

• More informative messaging when reset attempts fail.

🔔 Toast Notifications Fixed

• Notifications now display correctly, consistent and only once.

🍎 Unified Icon and Styling

• Consistent styling across Appearance, Escalation pages, and App favicon.

Bug Fixes

🕵️ Redirect Detection Improved

• More accurate handling of redirects in scraping.

⏱ Timeout Handling Improved

• More reliable error capture on timeout events.

🎙️ Voice-to-Text Bug Fixed

• Resolved input issues affecting voice dictation.

🔑 Test UI Token Issue Fixed

• Fixed "missing token" bug during test UI connections.

🔁 History Redirection Bug Fixed

• Fixed broken redirects within chat history navigation.

Major Upgrades

🧠 AI-Generated Custom Responses

• Provide the custom question and Kotae will draft the answer for you. Review, tweak, and publish without starting from scratch.

🗣️ Conversational Styling

• Customize the tone of your bot’s replies with predefined conversational styles, or write your own.

🔎 Searchable Training Materials

• A new search bar lets you instantly find entries across Website, Files, Custom Responses, and Keywords training.

📥 Export Contact Collected

• Easily download contact information captured during pre-chat lead collection.

Quality of Life Improvements

⚡ Scraping Speed Boost

• Upgraded data pipeline for quicker knowledge base refreshes and improved context matching in responses.

📄 Detailed Training Errors

• Display detailed reasons for failed training sessions to quickly identify and fix root causes.

🧷 LangGraph Integration

• Initial integration with LangGraph enhances multi-step dialogue flows and conversation memory.

📧 Dedicated Support Email for Escalations

• Assign a separate support email to receive summaries immediately after a conversation ends.

🔢 LaTeX Support

• Display equations and scientific notation using LaTeX formatting. Great for educational, or technical support bots that need to show formulas or math expressions.

User Experience Enhancements

✏️ Custom Pre-Chat Prompt

• Tailor the message shown before collecting contact info to suit your business tone of voice and goal.

🗂️ Full File Name Visibility

• Uploaded file names now display in full under the Trained Files list.

🔁 Auto-Scroll Restored

• Chat window now automatically scrolls as new messages appear, just like your chat applications.

📘 Facebook Integration Improvements

• Prevented linking a single Facebook page to multiple bots. Also improved webhook security and interface logic to hide Messenger on Sidebar if not integrated

Bug Fixes

🗃 Miscellaneous UI Fixes

• Improved space display, save behavior, and resolved duplicate site display issue.

Major Upgrades

🔐 Password-Protected Chatbot

• Lock down your bot with a login prompt so only authorized users can start a conversation. This is available for all plans from Starter to Pro+Voice. Ensuring that your data is secure is our #1 priority.

🧠 AI Enhancements

• Faster data-processing pipelines and smarter context retrieval to reduce lag on large datasets, ensuring your website visitors get coherent answers in real-time, like a conversation with one of your reps.

🤔 Clarifying Follow-Ups

• Your bot will now detect ambiguous queries and ask a quick follow-up question, rather than jumping to a potentially wrong conclusion.

🚫 URL Exclusion in Training

• Prevent specific URLs from being ingested into your knowledge base.

🌐 Multi-Domain Training for Enterprise Plan

• Train a single chatbot across up to three distinct domains. This is ideal for conglomerates or franchise networks that need one assistant, while covering many brands.

Quality of Life Improvements

✉️ Email Updates

• Refreshed automated email for mobile-friendly layouts.

⚡ Spot Website Training for Enterprise Plan

• Instantly fine-tune your bot on the latest page or section. Great for rolling out time-sensitive promotions or localized info without retraining the whole website.

📈 Infra Scaling to 200K Queries/Month for Enterprise Plan

• Accommodates up to 200,000 monthly queries for Enterprise customers to flexibly handle high-volume needs, with no additional client-side configuration required.

User Experience Enhancements

🖼 Training, Customizing and Testing can now all be done in one window

• Persistent Test Panel: Conversations carry over between the Training and Appearance pages, and a “Reset” button lets you clear the test chat instantly.
• Isolation Controls: Testing chats are completely separated from real customer interactions. No chat history is recorded on either the Test or Appearance pages.

Bug Fixes

📶 Facebook Messenger Connection Lag

• Resolved time lag experienced when connecting or disconnecting from Kotae.

🏷️ Tag Errors

• If adding, editing, or removing a tag fails, you’ll now see a clear error message explaining what went wrong.

🧹 Churned User State Cleanup

• When a user churns, they’re now moved smoothly into the “Closed” stage without any hiccups.