Release Notes

Major Upgrades

🧙 Lead Contact Collection

• You can now enable contact collection before a conversation begins to streamline your lead capture flow. Choose whether to require contact details before chat starts or keep things completely friction-free.

🧠 Time-Aware Chatbot Responses

• Perfect for answering questions about your working hours, like “What time do you open today?”

📁 Import your FAQs via CSV Uploads

• You can now upload your FAQs as CSV files. This is ideal for teams who want to quickly import FAQs or internal knowledge bases.

📊 AI Model Upgrade

• Now powered by a more advanced model. Expect sharper reasoning, quicker responses, and boosted efficiency.
  

Quality of Life Improvements

🗂 Delete-All for Training

• Instantly delete all uploaded training files. Perfect when your bot needs a fresh start.

📬 Smarter Billing, Fewer Surprises

• We've made it easier to stay on top of your subscription:
• Subscription change previews
• Email reminders & clearer Free Trial banner

User Experience Enhancements

🎙 Voice Chat Visualizer

• For Pro+Voice plans, your chatbot now speaks with a waveform-style visualizer, giving dynamic feedback during voice interactions.

Bug Fixes

🔧 WordPress Plugin Config Fix

• Addressed a configuration issue discovered on June 2nd that caused unexpected behavior in the WordPress plugin. If this affected you, please download and reinstall the plugin to apply the fix, then it's back to smooth sailing!

Minor Improvements

🧩 Prompt Customization for Enterprise Plans

• You can now tailor prompts, making your chatbot feel even more on-brand.

📧 Refreshed Email Templates

• Our updated email design ensures better clarity and consistency. A small touch, but a big difference.

💾 Unsaved Changes Warning

• No more lost edits—get notified before closing unsaved dialogs.

Bug Fixes

🧠 Custom Response Priority Fix

• Resolved an issue where the bot struggled to answer even when relevant FAQs were present.

🧽 Clean Slate Memory

• Fixed a bug where deleted data was sometimes still present in responses. Now, when you delete, it’s really gone.

🌍 Escalation Language Tweak

• Improved language handling in escalation flows for smoother handovers.

🔄 Redirect + Custom Response = Fix

• Previously, Custom Responses didn’t always load correctly after a page redirect. That’s now resolved.

🔗 Link Styling Restored

• Links inside chatbot messages are now underlined and clearly clickable, as they should be.

Major Features

🌐 Language Settings

• Choose your chatbot’s default language: English or Japanese. Offer localized experiences to our Enterprise users in Japan, while continuing to serve our global audience.

🕒 Timezone Settings

• Configure timezone preferences to ensure conversation history is accurate and aligned with your local time.
  

Minor Improvements

📎 File Attachments During Escalation

• Your chatbot can now receive file attachments during escalations, enabling more informed and effective responses—reducing back-and-forth between your team and website visitors.
  

Bug Fixes

🧠 Smarter Prompt Handling

• Polished chatbot responses with improved Markdown rendering.

🐞 Training Improvements

• Improved website training process
• Resolved an issue where file training status was not updating
• Handled non-existent URLs during training
  
  

Major Features

🎙 Voice-to-Text Support

• Your chatbot can now convert voice input into text in real time. This feature boosts accessibility and provides a smoother experience for voice-first users.

📊 Keyword Management & Click-Through Analytics

• Easily manage chatbot keywords and track their performance with built-in CTR (click-through rate) analytics. Now you can optimize responses based on actual user engagement.
  

Minor Improvements

🛠 Redesigned Custom Answer Page

• We’ve refreshed the UI of the Custom Response page, which now allows you to preset up to 5 custom questions displayed beneath the welcome message. This helps guide visitors to ask what matters most to you!

📩 Escalation Email Count Notifications

• You’ll now see a count of escalation emails, along with helpful notifications to keep you in the loop when users need human help.
  

Bug Fixes

📅 Chat History Discovery

• History now grouped by date
• Corrected link formatting in History

🐞 Improved Navigation Experience

• Improved onboarding experience for new website owners with an empty state
• Updated sidebar navigation
• Fixed 404 error handling
• Added a new loading icon when switching pages
• Fixed broken UI during escalation flows

Major Features

👍 Thumbs Up/Down Feedback

• Users can now give feedback on chatbot responses with a simple thumbs up or down. This makes it easier to track performance and continuously improve conversations.

📞 Conversation Escalation

• Let website visitors escalate conversations to a our user with a notification via email. This feature helps improve customer satisfaction, especially when the chatbot can’t provide a relevant response.

📊 Analytics Page

• Overhauled the Analytics dashboard to give you clearer insights, better filtering, and improved visibility into your chatbot’s performance. Now with time-sensitive escalated conversations prioritized at the top.
  

Bug Fixes

🐞 General improvements and fixes

• Updated email headers and sign-offs
• Resolved issues with file training updates
• Fixed display problems on Android
• Improved language detection during escalation

Major Upgrades

👻 Predefined Questions After Welcome Prompt

• No need to go hunting for answers like a ghost in the night! You can now select predefined questions from the custom answers section that appears right after the welcome prompt, allowing your users to get the info they need fast
  

🕸 Analytics Page for Insightful Data

• Peeking under the data cobwebs? We’ve got you covered! Our updated analytics page gives you a clear snapshot of the key metrics that matter. You can now track:
• total number of conversations - a great way to measure customer interactions
• total number of users engaging - allowing you to gauge your support’s reach and effectiveness
• user distribution by country - a geographical perspective on where your audience is coming from
• This data is invaluable for tailoring your chatbot’s responses, content, and even product offerings. Whether you're targeting new markets or optimizing existing ones, these insights provide the much-needed data-driven foundation for better business decisions.

Minor Features

⚡️ Upload Multiple Files for Training

• No need to wait till the witching hour—train your chatbot faster with support for uploading multiple files at once.

🧹 Delete Chat History

• You can now easily delete old chats and keep things fresh and relevant.

💬 Configurable Chatbot Text

• Added even more options to customize your chatbot’s user interface text, helping you tailor it to fit your spooky (or not-so-spooky) brand vibe!

User-Interface Enhancements

👀 Markdown Format in Chatbot Messages:

• Added support for markdown formatting in messages, making responses not just readable, but frightfully easy on the eyes!

Enhancements

📄  Switch Seamlessly between Kotae & Other Browser Tabs

• Maintain your conversations in Kotae effortlessly as you navigate between open tabs in your browser – Keep track of the conversations, no matter where you click

📊 Enhanced Data Extraction Feature 

• Optimized extraction for scraping data from large-scale websites enabling quicker setup – have your chatbot up and running in a jiffy!

New Feature

# Custom Tag Feature

• Easily organize and categorize your customers’ chat history with helpful tags

💼 Custom Limitations for Enterprise Users

• Enterprise users, we heard you! You now have more control over setting usage limits

Minor Tweaks and Updates

📱 Responsive Sidebar

• The left-side menu now auto-collapses on smaller screens - wider accessibility across devices 

🌐 Multi-language support for headers in CSV (comma-separated value files)

• No language barriers here - Seamless data handling for users from any location, enhancing global reach!

Performance Optimizations

🏋️‍♀️ Streamlined Sites & Scraping

• We have made improvements applied to heavy websites - faster and leaner!
• Rolled out a new scraping approach to support different kinds of Client-Side Rendering (CSR) websites – efficiently gets the job done! 💪

⏰ Shortened Load Time

• Quicker page loads and improved caching for snappy downloads - Kaizen mindset 🧘

New Feature

📤  History Exporting and Filter

• Export conversations with Kotae as Excel files, with localization for multiple languages including Japanese – Filter and export only what you need!

Leveled Up Security

✅ Reliable Authentication

• Authentication Resolved for Custom Answer Creation and Updates  - Spot on answers every time! 🎯

Features

🤖 AI Upgrades 

• We’ve cleaned up Kotae’s responses — to do away with unnecessary service names or markdowns. Just clear and instant answers!

🌍 Localization 

• We’ve polished up the platform and email templates to support 3 languages across platforms for a seamless trilingual interaction including Japanese.

Changes 

🔒 Security Boosts

• Our development pipeline is now ninja-level secure, with proprietary files archived away. Plus, we’ve tightened up security on input validation and tweaked the upload and downloading process

⚡ Performance Power-Up

• We’ve turbocharged the scraping speed and optimized memory handling for PDF-heavy websites - no more lagging 💨

🛠️ Infrastructure Tweaks

• Say bye to repetitive answers and welcome fresh training data for sharper bots, a new look for history pages, and a more user-friendly dashboard!

Features 

🚀 AI Upgrades

• Kotae has been upgraded to a more advanced AI model to provide faster and more accurate responses, with continued support in multiple languages.

🌍 Localization

• In addition to English and Japanese, Vietnamese localization has been added to cater to the growing number of enterprising users in Vietnam, with further enhancements to customer communications planned for the next release.

Changes  

🆙 Performance Optimization

• Significant improvements were made to the training process, reducing the time required from up to an hour in some cases to minutes by streamlining settings and optimizing the URLs.

⚒️ Infrastructure Improvements

• Stability during training has been enhanced for concurrent training processes.

🔑 Security Enhancements

• Additional security measures have been implemented as part of our proactive safeguarding protocol.