Features
Answering customer inquiries for small businesses to enterprises
AI Features
Company knowledge
Kotae responds to customers with knowledge on your products, brand, and company.
Quick, natural conversations
Give your customers an easy-to-use AI agent, in the language of their choice.
Definable roles and responses
Train Kotae on their role and how to respond to users to specific questions and phrases.
Training
Create Custom Responses and Keyword links
Generate, write, or upload a CSV to tell Kotae just how to respond to questions and which links to provide after hearing specific phrases.
Website and files
Quickly scrape your company website, while filtering and selecting the specific pages you wish to include for training.
Test Kotae’s trained responses
Easily test and refine Kotae’s responses, and share a link to your chatbot for others to test too.
Conversation
Define conversation styles
Choose from a preset, or give Kotae custom instructions on its role and tone.
Provide Preset Questions
Start conversations by adding up to five Preset Questions and FAQs for users to choose from.
Real-time voice chat
Let your website visitors chat with Kotae voice-to-voice, in any language you select.
Customization
Brand matching
Adjust Kotae’s appearance settings to best suit your brand, tone, and company website.
Write your own messaging
Customize your chatbot’s name, welcome message, interface text, and even the bubble label.
Lead Generation
Escalated conversations
Get notified through email right when visitors raise a question, concern, or inquiry.
Escalated conversations
Get notified through email right when visitors raise a question, concern, or inquiry.
Analytics
Trends and insights
View trends on conversations and which of Kotae’s responses were best received.
Filter, read, and tag conversations
Read through past conversations, apply custom tags, and filter for specific conversations.
Integrations
Facebook Messenger
Integrate with Messenger, allowing Kotae to talk to your customers on Facebook directly.
Wordpress
Easily install Kotae onto your WordPress website with our integration plugin.
Security
Password protection
Secure your chatbot behind a password for internal use and security.
Advanced Workflows
API Keys
We’re expanding our APIs so you can use Kotae that best suits your workflow.